Preguntas Frecuentes
Contactanos > Preguntas Frecuentes
Preguntas Frecuentes Adopciones
¿Cómo puedo iniciar un proceso de adopción en Honduras?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
¿Cuáles son los requisitos para adoptar?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
¿Cuánto tiempo dura el proceso de adopción?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
¿SENAF brinda acompañamiento durante el proceso de adopción?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
¿Puedo adoptar si resido fuera de Honduras?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Preguntas Frecuentes Protección de Niñas, Niños y Adolescentes
¿Cómo puedo ser parte del programa de Familias de Protección Temporal (FPT)?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
¿Qué hacer si conozco a una niña o niño en situación de abandono o maltrato?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
¿Cuáles son los derechos de las niñas, niños y adolescentes en Honduras?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Preguntas Frecuentes Denuncias y Casos de Violencia
¿Cómo y dónde puedo denunciar un caso de maltrato infantil?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
¿Qué sucede después de que se hace una denuncia?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
¿SENAF brinda apoyo legal o psicológico?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
¿Las denuncias son confidenciales?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
¿A quién acudir si un niño o niña está en peligro inmediato?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
¿Cómo puedo reportar casos de explotación infantil en redes sociales o medios digitales?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.
Preguntas Frecuentes Atención y Servicios de SENAF
¿Cuáles son los números de contacto de SENAF?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
¿Cómo puedo solicitar apoyo para una niña, niño o adolescente en riesgo?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
¿Dónde están ubicada la oficina principal y las regionales?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Preguntas Frecuentes Educación y Sensibilización
¿SENAF ofrece capacitaciones o talleres?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
¿SENAF trabaja en conjunto con otras instituciones para la protección infantil?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
¿Cómo puedo acceder a información sobre crianza positiva?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.